Shipping & Returns

Shipping

Shipping costs and delivery times are displayed in the shopping cart, when you check out. You’ll be presented with a number of shipping options, which you can review in this Canada Post shipping services comparison chart.

All merchandise is shipped through Canada Post.

US customers take note!

The “Small Packet” mail option does not offer liability coverage or tracking, and no refund is available in case of loss or damage in transit.

We ship within 3 days of ordering, so add these days to the delivery estimate presented in the shipping quote.

Returns & exchanges

For online purchases that weren’t quite right (made from www.venties.com):

  • Please contact us ahead of time that you’ll be sending something back.
  • Ship all returns and exchanges back to us within 14 days of receiving them.
  • Include the sales receipt.
  • The items must be in their original condition; unworn, tags on.
  • Full-priced items are eligible for a refund, exchange, or store credit. Refunds are issued to the original payment method.
  • Sale and clearance items are eligible for an exchange or store credit.
  • Shipping is non-refundable.
  • You are responsible for all shipping costs back to us. If you live in the continental US or Canada, we will ship your first exchanged item from us to you at no additional charge.